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Lean Service. Certification Manual

We know that the services provided by any industry have increased costs between 30% and 80% due to different “wastes” in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more ef? cient process that results in high-quality services and improved productivity. Some of the benefits are: Significant improvement in the quality of the services provided by a company. Significant reduction in the time spent on service activities. Significant reduction in the cost of providing services. Increased competitiveness and profitability.

Détails du livre

Éditeur
ICG Marge
Publication year
2019
Collection
Lean Six Sigma
Langue
English
ISBN
9788417903282
LAN
87ff69da4d08

Format

Paperback