Business Engineering and Service Design

The author presents business engineering (BE) and its application to service offerings design by using:

• Several disciplines—strategy, business models, modularization, business processes (BP), business intelligence (BI), information systems (IS) and IT- in generating enterprise architecture designs for services, which are aligned with and make operational stakeholders’ interests.
• A hierarchical methodology that allows managing the complexity of full enterprise design by starting with overall aggregated designs detailed by hierarchical decomposition.
• Business, architecture, and process patterns that abstract and formalize the knowledge and experience generated from hundreds of cases.
• Advanced analytics—data based and operation research (OR) models—to support business development, by generating new or improved service designs, and management, by embedding models in operating process design, allowing truly BI that optimize service performance.
• Formal constructs to model designs based on BPMN, allowing simulation and their eventual execution using BP management suits.

This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.