Determining the Effectiveness of Water Utility Field Crews and Work Teams

Water utility managers often struggle identifying ways to effectively manage their field crews and work teams. This book provides practical, industry-standard considerations to assist them in assessing, developing, implementing, maintaining, and enhancing the productivity of their workers. It also offers insight into increasing the efforts of underperforming employees without diminishing the activities of high performers. This is an essential tool for water utilities interested in providing the most cost-efficient, consistently reliable service to their customers.