Refund policy

Any payment made to Lignina can be refunded in full within fourteen calendar days of the charge.

There is no need to justify the decision or explain the reasons. Just asking is enough.

This period reflects the right of withdrawal recognized for consumers under Spanish and European consumer regulations, and we apply it without exceptions or additional conditions.

Sales are processed by our payment provider, which acts as merchant of record and issues invoices under its own name. You can request a refund by replying to the receipt email it sends you.

You can also write to us directly at hola@lignina.com and we'll process it. No forms, no exit surveys, no attempt to hold you back.

The amount is refunded via the same payment method used to pay, within the timeframes set by the provider.

Support renews automatically until canceled. You can cancel at any time, and cancellation prevents the next charge.

After the initial fourteen days, the period that has already been paid for is not refunded: it remains active until it ends, and benefits and privileges are maintained during that time.

Canceling does not close your account or affect anything you have written. Lignina is free: stopping your support does not take away any functionality.

By acting as the seller, our payment provider also applies its own purchase terms and refund policy. This page describes what we guarantee; under no circumstances does it limit the rights granted to you by consumer regulations with respect to either party.

If something stated by the provider and something stated here do not match, whichever is more favorable to you will apply.